We respect your privacy and are committed to protecting it through our compliance with this
that you may provide (“Personal Information”) on the milopethotel.com website (“Website” or
“Service”) and any of its related products and services (collectively, “Services”), and our practices for
collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes
the choices available to you regarding our use of your Personal Information and how you can access
and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Milo Pet Hotel
LLC (doing business as “MPH”, “we”, “us” or “our”). If you are entering into this agreement on behalf
of a business or other legal entity, you represent that you have the authority to bind such entity to
this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do
not have such authority, or if you do not agree with the terms of this agreement, you must not
accept this agreement and may not access and use the Website and Services. By accessing and using
the Website and Services, you acknowledge that you have read, understood, and agree to be bound
by the terms of this Policy. This Policy does not apply to the practices of companies that we do not
own or control, or to individuals that we do not employ or manage.
Collection of information:
Our top priority is customer data security and, as such, we exercise the no logs policy. We may
process only minimal user data, only as much as it is absolutely necessary to maintain the Website
and Services. Information collected automatically is used only to identify potential cases of abuse
and establish statistical information regarding the usage and traffic of the Website and Services. This
statistical information is not otherwise aggregated in such a way that would identify any particular
user of the system.
Privacy of children:
We do not knowingly collect any Personal Information from children under the age of 18. If you are
under the age of 18, please do not submit any Personal Information through the Website and
Services. If you have reason to believe that a child under the age of 18 has provided Personal
Information to us through the Website and Services, please contact us to request that we delete that
child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help
enforce this Policy by instructing their children never to provide Personal Information through the
Website and Services without their permission. We also ask that all parents and legal guardians
overseeing the care of children take the necessary precautions to ensure that their children are
instructed to never give out Personal Information when online without their permission.
Use and processing of collected information:
We act as a data controllers and a data processors when handling Personal Information unless we
have entered into a data processing agreement with you in which case you would be the data
controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act
in the capacity of a data controller when we ask you to submit your Personal Information that is
necessary to ensure your access and use of the Website and Services. In such instances, we are a
data controller because we determine the purposes and means of the processing of Personal
We act in the capacity of a data processor in situations when you submit Personal Information
through the Website and Services. We do not own, control, or make decisions about the submitted
Personal Information and such Personal Information is processed only in accordance with your
instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we may
need to collect and use certain Personal Information. If you do not provide the information that we
request, we may not be able to provide you with the requested products or services. Any of the
information we collect from you may be used for the following purposes:
- Create and manage user accounts
- Respond to inquiries and offer support
- Enforce terms and conditions and policies
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services,
where you are located in the world and if one of the following applies: (i) you have given your
consent for one or more specific purposes; (ii) provision of information is necessary for the
performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii)
processing is necessary for compliance with a legal obligation to which you are subject; (iv)
processing is related to a task that is carried out in the public interest or in the exercise of official
the authority vested in us; (v) processing is necessary for the purposes of the legitimate interests
pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to
such processing by opting out, without having to rely on consent or any other legal bases. In
any case, we will be happy to clarify the specific legal basis that applies to the processing, and in
particular whether the provision of Personal Information is a statutory or contractual requirement,
or a requirement necessary to enter into a contract.
Disclosure of information:
Depending on the requested Services or as necessary to complete any transaction or provide any
Service you have requested, we may share your information with our affiliates, contracted
companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the
operation of the Website and Services available to you and whose privacy policies are consistent
with ours or who agree to abide by our policies with respect to Personal Information. We will not
share any personally identifiable information with third parties and will not share any information
with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to
perform services on our behalf or comply with legal requirements. Service Providers are given
the information they need only in order to perform their designated functions, and we do not authorize
them to use or disclose any of the provided information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use, or receive if required or permitted by
law, such as to comply with a subpoena or similar legal process, and when we believe in good faith
that disclosure is necessary to protect our rights, protect your safety or the safety of others,
investigate fraud, or respond to a government request.
Retention of information:
We will retain and use your Personal Information for the period necessary to comply with our legal
obligations, to enforce our agreements, resolve disputes, and unless a longer retention period is
required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information after you
update or delete it, but not in a manner that would identify you personally. Once the retention
period expires, Personal Information shall be deleted. Therefore, the right to access, the right to
erasure, the right to rectification, and the right to data portability cannot be enforced after the
expiration of the retention period.
other similar information-gathering technologies to collect standard internet activity and usage
information. The information gathered is used to compile statistical reports on User activity such as
how often Users visit our Website and Services, what pages they visit and for how long, etc. We use
the information obtained from these analytics tools to monitor the performance and improve our
Website and Services. We do not use third-party analytics tools to track or to collect any personally
identifiable information of our Users and we will not associate any information gathered from the
statistical reports with any individual User.
Do Not Track signals:
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not
want to have your online activity tracked. Tracking is not the same as using or collecting information
in connection with a website. For these purposes, tracking refers to collecting personally identifiable
information from consumers who use or visit a website or online service as they move across
different websites over time. The Website and Services do not track its visitors over time and across
third-party websites. However, some third-party websites may keep track of your browsing activities
when they serve you content, which enables them to tailor what they present to you. For a
description of Do Not Track protocols for browsers and mobile devices or to learn more about the
choices available to you, visit internetcookies.com
Social media features:
Our Website and Services may include social media features, such as the Facebook and Twitter
buttons, Share This buttons, etc (collectively, “Social Media Features”). These Social Media Features
may collect your IP address, what page you are visiting on our Website and Services, and may set a
cookie to enable Social Media Features to function properly. Social Media Features are hosted either
by their respective providers or directly on our Website and Services. Your interactions with these
Links to other resources:
The Website and Services contain links to other resources that are not owned or controlled by us.
Please be aware that we are not responsible for the privacy practices of such other resources or
third parties. We encourage you to be aware when you leave the Website and Services and to read
the privacy statements of each and every resource that may collect Personal Information.
We secure the information you provide on computer servers in a controlled, secure environment,
protected from unauthorized access, use, or disclosure. We maintain reasonable administrative,
technical, and physical safeguards in an effort to protect against unauthorized access, use,
modification, and disclosure of Personal Information in our control and custody. However, no data
transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are
security and privacy limitations of the Internet which are beyond our control; (ii) the security,
integrity, and privacy of any and all information and data exchanged between you and the Website
and Services cannot be guaranteed, and (iii) any such information and data may be viewed or
tampered with in transit by a third party, despite best efforts.
In the event, we become aware that the security of the Website and Services has been compromised
or Users’ Personal Information has been disclosed to unrelated third parties as a result of external
activity, including, but not limited to, security attacks or fraud, we reserve the right to take
reasonably appropriate measures, including, but not limited to, investigation and reporting, as well
as notification to and cooperation with law enforcement authorities. In the event of a data breach,
we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable
risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we
do, we will send you an email.
Changes and amendments:
We reserve the right to modify this Policy or its terms related to the Website and Services at any
time at our discretion. When we do, we will post a notification on the main page of the Website. We
may also provide notice to you in other ways at our discretion, such as through the contact
information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy
unless otherwise specified. Your continued use of the Website and Services after the effective date
of the revised Policy (or such other act specified at that time) will constitute your consent to those
changes. However, we will not, without your consent, use your Personal Information in a manner
materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy:
You acknowledge that you have read this Policy and agree to all its terms and conditions. By
accessing and using the Website and Services and submitting your information you agree to be
bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized
If you have any questions, concerns, or complaints regarding this Policy, the information we hold
about you, or if you wish to exercise your rights, we encourage you to contact us using the details
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your
wish to exercise your rights as quickly as possible and in any event, within the timescales provided
by applicable data protection laws.