Milo Pet Hotel Terms and Conditions

Applicable to Doggie Daycare, End-of-Day Pick-Up: I agree that either I or my authorized agent will pick up or inform Milo Pet Hotel of my dog no later than Milo Pet Hotel closing time which is 6:00 PM Monday through Friday unless otherwise posted (the “Closing Time”).

If my dog is not picked up or asked to be dropped by Milo Pet Hotel Taxi service on or before Closing Time, I agree to pay a “Late Charge” fee. If my dog is not picked up within 30 minutes after Closing Time, I understand and agree that:

(a) I will thereafter be unable to pick up my dog that day;

(b) Milo Pet Hotel will house my dog overnight;

(c) my dog can be picked up after Milo Pet Hotel office opens the next business day;

(d) I will pay Milo Pet Hotel normal overnight boarding charge in effect at that time in addition to the normal doggie daycare charge;

(e) I will pay all Late Charges, all overnight boarding charges, and/or other charges due to Milo Pet Hotel prior to or at the time my dog is picked up.

(f) I will pay any damage to the facility fee, in case my dog has caused major damage to the Milo Pet Hotel facility which will be notified by Milo Pet Hotel. All fees must be paid to Milo Pet Hotel before or during my acceptance of the dog.

Any dog not picked up 15 days or more after its scheduled departure date will be considered abandoned and at Milo Pet Hotel discretion may be turned over to the proper authorities.

Applicable to both Group Play and Doggie Daycare Health/Vaccinations: I agree that I will not bring my dog to Milo Pet Hotel if I am aware of it exhibiting any signs of sneezing, vomiting, diarrhea, coughing, lethargy, pregnancy, or any other indication of illness and otherwise certify that, to the best of my knowledge, my dog is in good health.

I agree to provide Milo Pet Hotel proof that all of my dog’s required vaccinations are current prior to my dog’s first arrival day and evidence that they remain current for all subsequent arrivals. Required vaccinations are as follows:

Rabies, Flea and tick prevention. If fleas and/or ticks are discovered on my dog while under Milo Pet Hotel care, Milo Pet Hotel may administer a flea and tick bath and collar to my dog and I agree to pay Milo Pet Hotel's standard charge for that service.

Refusal of Services: Milo Pet Hotel initially admits my dog into daycare/boarding but subsequently determines, that in its opinion my dog has an illness, aggressive or damage facilities then Milo Pet Hotel may at its option either segregate my dog in Milo Pet Hotel quarantine room or require that I immediately retrieve my dog. Milo Pet Hotel can refuse service during Daycare or Boarding at any point if my dog is aggressive towards humans and other dogs in the facility.

Right to Photograph: I agree that my dog may be videotaped and/or photographed by Milo Pet Hotel. Milo Pet Hotel shall be the exclusive owner of the results and proceeds of such taping or photography and may use such taping and photos in any of its advertising or marketing. I further agree that my dog may be used in any and all media and the promotion, advertising, sale, or publicizing of Milo Pet Hotel.

Warranties and Representations: I warrant and represent that:

(a) my dog is not now and has never been known to be aggressive towards or to bite or attack another animal or human;

(b) that all of the information provided by me in this agreement is true and correct to the best of my knowledge and belief;

(c) that I am the owner of the dog, described above;

(d) I am authorized to enter into this agreement.

Authority for Emergency Care: In the event, Milo Pet Hotel determines in its sole discretion that my dog requires medical aid, I authorize Milo Pet Hotel in its sole discretion to administer aid and/or obtain care by a licensed veterinarian of Milo Pet Hotel choice including test results, medical records and/or prescriptions. I agree to pay any such costs incurred by Milo Pet Hotel and/or reimburse Milo Pet Hotel for any such expenses paid by Milo Pet Hotel.

Hold Harmless and Release of Liability: On behalf of all Owners of my dog, I acknowledge and agree that:

(a) Milo Pet Hotel shall not be liable for any injuries, illnesses, or accidents involving my dog, including escape or loss of my dog, while my dog is in the care or custody of Milo Pet Hotel

(c) Milo Pet Hotel believes and recommends Spay/ Neutering dogs, in case a dog is not spayed/neutered, Milo Pet hotel will not take responsibility for pet actions. 

(b) to defend, hold harmless, and indemnify Milo Pet Hotel from and against any and all costs, expenses, attorney’s fees, or damages arising out of any claim, action, suit, or proceeding concerning my dog and/or other dogs or animals in the care or custody of Milo Pet Hotel and/or any natural person where the such claim, action, suit, or proceeding is caused by or relates to my dog while in Milo Pet Hotel care.

Payment and Refund Policy: Before boarding/daycare at Milo Pet Hotel, all invoices will be paid in full to Milo Pet Hotel. In case of extension on-boarding/daycare, all pending/extra payments will be settled by pet owner(s) at MIlo Pet Hotel, incase of non-clearance of invoice Milo Pet Hotel has the right to refuse the release of my pet.

Booking cancellations are accepted before the pet has boarded Milo Pet Hotel, once the pet is at Milo Pet Hotel, the cancellation will be accepted, pet parent will be presented with vouchers, which will be valid for 90 calendar days only. The voucher will not be valid for pet grooming or pet taxi or any extra services. The voucher is not valid during festivals and high seasons. Vouchers are non-transferable, vouchers can only be used by the pet parent to whom the voucher was issued.

Miscellaneous: The terms of this Agreement shall not be modified except in writing signed by Milo Pet Hotel and the Owner. This Agreement shall be governed by the laws of Georgia. The words “owner,” “my,” “I” and other similar words refer collectively to all owners of the above-named dog. I certify that all owners, have read and fully understand the terms of this agreement and have given me the authority to enter into and execute this agreement. This agreement has no time limit and is valid and enforceable for any and all of my dog’s future stays with Milo Pet Hotel.

All pet owners' daycare or boarding agree to the above-mentioned T&C by Milo Pet Hotel.

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*Terms and conditions are subject to updates and changes by MPH, we advise all our customers to read our terms and conditions at all times.